Shipping policy

Please note that we currently only ship to the US and Canada.

All orders shipped within the Contiguous US are shipped via UPS Ground or USPS unless otherwise specified. UPS does not ship to P.O. boxes so a street address is required in order to ship a package via this method. A UPS tracking number will be emailed to you upon the shipment of your order.

SHIPPING COST

The shipping and handling cost for your order is based on the total weight of the order.

SHIPPING LIABILITY

ArFREEALITEA will ship based on the method you select from the available options. The estimated time of the arrival of your product should be considered as an estimate only, and FREEALITEA will not be responsible for any damages due to delays in shipping. Charges for shipping will be listed when you purchase the product from this webpage. You are responsible for all federal and provincial shipping-related taxes, and you agree to comply with all export laws of the United States that apply to the products purchased or received under this Agreement.  FREEALITEA uses a third-party shipping service provider to ship its products. As such, FREEALITEA will not be liable for any loss, damages (direct or indirect), or expense due to shipping. Title and risk of loss shall pass to you at the moment the product that you have purchased is transferred to the third-party shipping service provider. FREEALITEA is not responsible for packages that are undeliverable due to wrong addresses, missing information, or not having someone present to receive packages. If there is a suite number, apartment number, or building number, please be sure to include that on your order.

UPS has permission to leave packages at the recipient’s address if no one is there to sign for them; however, UPS drivers may also leave a UPS notice for a 2nd or 3rd delivery attempt at their discretion. FREEALITEA is NOT RESPONSIBLE for packages stolen or damaged after they are delivered to the address specified by the customer. We highly recommend that someone be home to accept the package or that it is shipped to a workplace or office address when possible.

 

If your order is undeliverable and returned to us, you will be issued a store credit for your order, minus the shipping cost. If you wish to send the same items again, a new order is required. You may also need to provide an alternate shipping address, as UPS may flag the undeliverable address on all future deliveries.

FREEALITEA is NOT RESPONSIBLE for delays caused by weather, mechanical failure, or other acts beyond our control.